Terms and conditions

Terms & conditions

Best price guarantee compared to holiday rental platforms. If you find a lower price on these platforms, we will match it, respecting their conditions.
More flexible cancellation: we refund 100% of the amount paid up to 30 days before arrival. After this periodyou will be able to change the dates of your reservation in the following 6 months.
Personal advice: our team will guide you throughout the entire booking process to offer you the accommodation and experiences that best suit your tastes and needs.
Access to exclusive advantages such as promotions or special gifts.

For bookings made more than 1 month in advance, 50% of the payment will be made at the time of booking and 50% 1 month prior to booking.
For bookings made less than 1 month in advance, 100% payment is due at the time of booking.
Prices do not include 10% VAT.

In premium and high seasons, bookings require a deposit, to be paid before arrival. This will be refunded on departure if there is no damage to the villa or if no additional costs have been incurred during the stay.
The deposit is 1.000€ for all villas in Cantabria.
In the case of stays for events or celebrations, the deposit will vary depending on the number of people, type of event and villa. In the event of damage, an assessment of the damage will be made and its repair will be deducted from the deposit.

For cancellations made up to 15 days prior to booking, a change of date may be made within 6 months of booking, subject to availability and applying the rates in force at the time of the new dates selected.
Cancellations occurring at a later date will entail the loss of the payment made up to that date.

If guests decide to interrupt their stay before the end of the booking, Wishome will not refund the part of the booking not taken advantage of.

Pets (dogs and cats) are allowed up to a maximum of 2 pets per stay and with a limit of 36 kg each.
Puppies under 18 months of age are not allowed.
A flat rate of 350 euros (VAT included) per pet applies. Guide dogs may enter all areas of the house at no extra cost.
Pets will be able to enjoy all the space of the house avoiding climbing on sofas and beds.
Pets must be on a leash or in their carrier when the cleaning team enters the house.
We have a pet policy consent form which must be signed at check-in.

Reservations for villas in Cantabria between july and august must be made for a minimum of 8 days.

The formalisation of the reservation entails the commitment on the part of the guests not to accommodate more people than those contracted. All villas are delivered with all beds made up to make the house as cosy as possible, but no more beds may be used than those contracted. In the event that the occupancy is higher than the contracted number, Wishome will deduct the extra cost per guest from the deposit made at the time of booking (depending on the season)